General terms & conditions

cancellation policy

We do not want to scare off our future guests with the following terms and conditions. If you are forced to not start your vacation, please speak to us, there is always a satisfactory solution.

If you cancel, we will of course try to rent the room to someone else.

Rights and obligations from the guest accommodation contract

Hotel and restaurant association (DEHOGA)

When booking a room, the terms and conditions in the hotel industry are based, which are developed by the specialist group Hotels and related businesses in the German Hotel and Restaurant Association. V. (DEHOGA) was published. As always in business life, renting a room is not without legal regulation. A room reservation made by the guest and accepted by the accommodation establishment establishes a contractual relationship between the parties, the guest accommodation contract (accommodation contract). Like all contracts, the guest accommodation contract can only be resolved with the consent of both parties. The following rights and obligations result from it:

1. Hospitality contract

The guest accommodation contract is concluded as soon as the room is ordered by the guest and confirmed by the landlord or, if a promise was no longer possible due to time constraints, provided by the landlord. The conclusion of the guest accommodation contract obliges the contracting parties to fulfill the contract, regardless of the duration of the contract. The landlord is obliged to make the reserved room available. Otherwise, he has to provide the guest with other accommodation or pay compensation.

2. Rent and cancellation agreements

The guest is obliged to pay the agreed or customary rental price for the term of the contract. This also applies if the guest withdraws from the contract before the start of the stay or arrives later or leaves earlier. If the contractual services are not used, the expenses saved by the landlord as well as the income from other rentals are to be offset against the agreed or customary rental price.

The following expenses are generally recognized:

- 20% of the price for bed and breakfast

- 10% of the price for accommodation without meals

The receipt of the cancellation notice is decisive. The customer is therefore advised to explain the cancellation in writing. The landlord is held in good faith to allocate unused rooms to other people if possible in order to avoid breakdowns. Until the room (s) are otherwise allocated, the guest must pay the amount calculated in accordance with Section 4 for the duration of the contract.

The exclusive place of jurisdiction is the place of business.

The terms and conditions in the hotel industry apply, published by the specialist group Hotels and related businesses in the German Hotel and Restaurant Association. V. (DEHOGA).

To protect against unforeseen risks (illness, etc.) that can lead to cancellation, we recommend that you take out travel cancellation insurance.

Terms and Conditions (GTC)

As of January 31, 2020

1. Scope

The general terms and conditions of the guest house Schöberl regulate the contractual relationship for the provision of the guest houses and guest rooms as well as all other services and deliveries for the guests by the guest house Schöberl. These general terms and conditions are an integral part of every accommodation contract that the guest concludes with the Gästehaus Schöberl and are deemed to have been recognized when booking.

2. Conclusion of contract and partner

The accommodation contract is concluded through the guest's application and the written confirmation (by fax, email, letter) from the Gästehaus Schöberl. A contract can also be concluded at short notice by oral or telephone order for the current date and is also binding for both parties.

If a third party has ordered for the guest, he is liable for the provision of the respective rooms to the guest house Schöberl together with the guest as joint debtor for all obligations from the accommodation contract, provided the guest house Schöberl has a corresponding declaration from the third party.

3. Services, prices, payments

The Gästehaus Schöberl is obliged to keep the rooms booked by the guest ready and to provide the agreed services. There is no entitlement to the provision of certain rooms. For more information on non-use, see cancellation policy. The guest is obliged to pay the prices applicable or agreed to the guest house Schöberl for the provision of rooms and the other services used. This also applies to services and expenses of the guest house Schöberl to third parties arranged by the guest. The Gästehaus Schöberl is entitled to collect the overnight accommodation price owed in advance or upon arrival. The agreed prices include the respective statutory sales or value added tax. The Gästehaus Schöberl is entitled to request a down payment. If a guest uses the rooms made available to him for a purpose other than the one agreed, the guest house Schöberl is entitled to an extraordinary right of termination. Only the agreed, specified number of people may stay in the guest rooms. In the event of violations, the accommodation contract is void and the corresponding fees are charged.

4. Arrival

Unless otherwise agreed, reserved rooms are available to the guest from 2 p.m. on the day of arrival and must be vacated by 11 a.m. on the day of departure. There is no entitlement to earlier use of the booked rooms. In the event of a scheduled departure after 10.30 a.m., the Schöberl guest house must be notified by 8:00 p.m. the previous evening. Otherwise, the room is considered booked for another night from 10.30 a.m. The guest house Schöberl keeps the rooms free until 6 p.m. on the day of arrival. By this time, the guest should have reported personally, by phone, or otherwise. The guest house Schöberl is entitled to allocate the rooms from 6 p.m. to avoid vacancy. The guest undertakes to fill out a registration completely and truthfully on the day of arrival. This is essential for correct invoicing. The day of arrival and departure count as one day when making the reservation.

5. Liability

The guest and their accompanying persons are liable to the guest house Schöberl for damage or deficits in the inventory and furniture in the guest rooms that occurred during the rental period, as well as for loss of the provided pension / guest room keys and electronic guest cards in accordance with the statutory provisions. Theft and deliberate damage to property are reported. The Gästehaus Schöberl is liable for their obligations under the contract.

In the non-performance-typical area, liability is limited to intent and gross negligence by the Gästehaus Schöberl. The Gästehaus Schöberl is not liable to the guest or the contractual partner if the service provision is impossible in the event of a strike or as a result of force majeure. No liability is accepted for valuables or cash lost in the guest house Schöberl, unless it can be proven that the legal representatives and vicarious agents are at fault. The guest house Schöberl is liable to the guest for items brought in according to the legal provisions. The limitation period for all claims of the guest is 6 months. This limitation of liability and short limitation period apply in favor of Gästehaus Schöberl even in the event of a breach of obligations in the initiation of a contract and a positive breach of contract. The Gästehaus Schöberl is not liable for damage to vehicles that are parked on the premises of the guest house. The StVO applies to the Schöberl guest house. The use of the roof terrace is at your own risk.

6. Severability clause

Should individual provisions of these general terms and conditions (GTC) be ineffective, this does not affect the validity of the remaining provisions. Instead of the invalid provision, an agreement that comes as close as possible applies here. The same applies to any gaps in the contract. We reserve the right to correct errors, in particular spelling or calculation errors in written offers, confirmations or brochures from the Gästehaus Schöberl. Deviations and side agreements must be recorded in writing. In addition, the statutory provisions apply.

7. Place of jurisdiction

The exclusive place of jurisdiction is the place of business.

Note

The Gästehaus Schöberl ( www.schoeberl-fuessen.de ) does not participate in a voluntary dispute settlement procedure before a consumer arbitration board . Nevertheless, we are obliged to give you the contact details of the responsible body:

General consumer arbitration board of the Center for Arbitration eV, Straßburger Str. 8, 77694 Kehl,

Telephone +49 78517957940, fax +49 78517957941.

Internet: www.consumer-schlichter.de . Email mail@consumer-schlichter.de

Platform for online dispute resolution by the European Commission